What are the Consumer Rights and Obligations in Indonesia?

According to Law No. 8 Year 1999 concerning Consumer Protection (Consumer Protection Law), Consumer is every user of goods and services which are available in the society, for the interests of themselves, families, other people, and other living beings and not for sale.

According to Article 4 of Consumer Protection Law, Consumer Rights are:

  1. to obtain comfort, security and safety in using or consuming the goods and/or service;
  2. to choose the goods and/or services and obtain the said goods and/or services in accordance with the promised conversion value and condition and warranty;
  3. to obtain correct, clear end honest information on the condition and warranty of the goods and/or services;
  4. to be heard in expressing opinion and complaints on the goods and/or services they use or consume;
  5. to obtain proper advocacy, protection and settlement in the consumers protection dispute;
  6. to obtain consumers training and education;
  7. to receive proper and honest and nondiscriminatory treatment or service,
  8. to obtain compensation, redress and/or substitution, if the goods and/or services received are not in accord with the agreement or not received as requested,
  9. to obtain rights as regulated in the other provisions of the law.

According to Article 5 of Consumer Protection Law, Consumer Obligations are:

  1. To read or follow the information instructions and application or usage procedures of the goods and/or services for security of safety;
  2. to act in good faith in conducting the transaction of purchasing the goods and/or services;
  3. to pay for the price in accordance with the agreed conversing on value;
  4. to follow the proper legal settlement of consumers protection dispute.


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  19 Mei 2019